AdventHealth Orlando’s benefits team had its hands full with new hires. It onboarded hundreds of new employees each year, with up to 240 new hires a week.
While its orientation program lasted three days, the benefits team only had an hour to cover all of its benefits topics. It needed more time for employees to become engaged and familiar with their benefits in order to guide them to the right choices.
The benefits team got ALEX to handle some of the work educating employees about their benefits and give them more (virtual) hours of engagement beyond orientation.
To encourage new hires to talk to ALEX, they gave live demos during orientations that showed employees where to turn to for personalized guidance that breaks down complex topics. This would give AdventHealth Orlando employees the chance to learn more about their benefits on their own time and find the right benefits for them.
AdventHealth Orlando was empowered to reach more of its employees, for longer, once it implemented ALEX. After talking to ALEX, 88% of surveyed employees said that they had a better understanding of their benefits.
ALEX also helps employees who may not have had much experience with health insurance—such as recent graduates and international employees—understand how AdventHealth Orlando’s HDHP with HSA works. With the help of ALEX’s engaging, conversational approach and choice bits of humor, AdventHealth Orlando is able to build awareness and trust around its benefits offerings, year-round.