ALEX for HR Teams: Fewer questions, more confidence, real clarity

Discover how ALEX helps HR teams simplify benefits communication, reduce questions, and boost employee confidence. By guiding employees through their benefits choices using real data and personalized insights, ALEX supports better decisions year-round, from open enrollment to in-the-moment life events.

Scaling Smarter: How a Regional Auto Services Company Modernized Benefits for a Rapidly Growing Workforce

The Problem After a period of rapid acquisition, a regional auto services company faced a new challenge: delivering consistent, scalable benefits support to a growing number of employees across more than 50 locations. Their existing one-on-one enrollment model—powered by a small HR team and an enrollment firm—was no longer sustainable. Scheduling bottlenecks and overwhelmed resources […]

Ask ALEX: The AI Chatbot That Makes Benefits Make Sense

Let’s be honest: most AI chatbots are more hype than help. They look cool. They talk big. But when an employee’s trying to figure out whether their vision plan covers contacts—or how to get reimbursed for therapy—it doesn’t matter how flashy your AI is. Employees need real answers, grounded in real documents, delivered in plain […]

How Benefits Communication Software Drives Engagement All Year Long

employee benefits software

Published on 7/9/25 · Updated 7/14/25 Today’s workforce expects clarity, personalization, and support that goes beyond sporadic communications outside of open enrollment. When benefits feel like a black box, employees either guess, disengage, or turn to HR for answers. It’s time for a smarter approach—one that supports employees year-round. Benefits communication software helps them understand […]

What HR Leaders Need to Know About LOA Pay

pay employees leave of absence

Published on 7/8/22 · Updated 7/9/25 LOA Pay: What It Means—and Why It’s So Hard to Get Right Managing leave of absence (LOA) pay shouldn’t feel like solving a puzzle with missing pieces. But for HR teams, it often does. Between federal and state laws, internal policies, benefit coordination, and communication gaps, figuring out how […]

The Future of Benefits Isn’t More Choice—It’s Confidence

Coworkers

Every year, employers invest time and energy into building the right benefits package. But that’s only half the battle. The bigger challenge? Helping employees make confident, informed choices—without second-guessing or guesswork. For too long, benefits decisions have been treated as a numbers game—plug in the data, run the calculation, and hope for the best. But […]

Personalized Benefits Your Team Will Care About

Person at computer

Published on 7/7/22 · Updated 7/9/25 Your employees are tuned out—and it’s not their fault. Layoff anxiety. Burnout. Endless notifications. Constant pings across five (or more) workplace channels. The average employee now spends nearly four hours a day communicating—and still manages to miss the benefits update you worked hard to get right. So no, it’s […]

From Chaos to Clarity: A Modern Open Enrollment Communication Timeline

Blog open enrollment communication timeline

Published on 5/6/24 · Updated 7/9/25 Open enrollment comms are stuck in a time loop—and it shows. A few emails. A giant PDF. A meeting no one remembers. A mad dash at the deadline. But 2025 is different. Healthcare costs are spiking. Employees are more skeptical. HR teams are stretched thinner than ever. And the […]

The 2025 Open Enrollment Checklist for HR Teams Who Don’t Have Time for Nonsense

Published on 5/1/24 · Updated 7/9/25 Open enrollment hits differently in 2025. With tighter budgets, virtual teams, and a more skeptical workforce, HR leaders need a smarter way to engage employees and get results. This open enrollment checklist for employers breaks down the must-have tools, strategies, and tech to run a smooth, effective—and dare we […]

What HR Teams Should Know About LOA for Mental Health

Blog can you take a leave of absence for mental health

Published on 5/22/22 · Updated 7/9/25 More employees are reaching a breaking point—and HR is on the front line. Every day, your team is fielding requests from people overwhelmed by caregiving, burnout, anxiety, depression, and trauma. And for some, taking a leave of absence from work for mental health isn’t just helpful—it’s necessary. But mental […]

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