Prince William County Public Schools is a PK-12 public school system that serves 88,000 students and over 400,000 residents of unincorporated Prince William County. It is the second-largest school division in Virginia and the fourth largest in the Washington Metro Area.
Public education
11,000 benefits-eligible employees
The Problem

Every summer, Prince William County Public Schools hires 1,000 teachers and support staff. For the benefits team, this means multiple 90-minute onboarding meetings and a flood of basic benefits questions. Their HR team needed new hires to fully understand their benefits options and make smart financial choices. But with a small HR team, they were struggling to deliver high-quality guidance and onboarding meetings were distracting the team from other big priorities.

The Plan

Their HR team turned to Jellyvision for help. They implemented ALEX Complete to guide employees through their benefits options, virtually—even before their first day. They shared Sneak Peek videos and links to Benefits Counselor to help new hires get a jump start on their benefits choices. Not only did ALEX educate new hires, but it also guided employees to smart choices about their pay, savings, and benefits.

The Outcome

After implementing ALEX, PWCPS eliminated the 90-minute onboarding meetings, saved hundreds of hours of work answering basic benefits questions, and delivered a smoother onboarding experience. The team felt “less panicked” during their busy summer hiring season. ALEX was like a new team member that was available 24/7 and could sit with employees in their homes. The team unlocked time to focus on high-level strategic projects that usually stayed on the back burner.

After adding ALEX, our onboarding conversations are more meaningful. Instead of faculty asking us to explain their benefits, they say they already talked to ALEX and understand their options.

Elisa Pickette Administrative Coordinator, Prince William County Public Schools

We pride ourselves on putting our staff first. ALEX gives us one-to-one, personal guidance any time of day, 24/7.

Deborah Sparks Director of Benefits, Prince William County Public Schools

Great presentation, lots of options. Very personalized. Feels like I’m talking to a real person.

Employee Prince William County Public Schools