INDUSTRY
Higher Education
WORKFORCE
2600 benefit-eligible employees
PLAN TYPES
Preferred PPOs, and adding HDHP with HSA plan in 2019
The Problem

Every two weeks, Loyola's two-person benefits team hosted catered new hire information sessions that would last two to three hours. On top of that, they held half-hour phone calls and one-on-one meetings with new employees who couldn't make the orientation. Loyola was spending thousands of dollars and hundreds of hours on catering, printing, and meeting preparation. Loyola knew they needed to try a virtual approach to onboarding and open enrollment.

The Plan

The Loyola benefits team turned to Jellyvision to see how ALEX could help. They decided to implement ALEX in January 2018 to create a virtual open enrollment and onboarding experience to relieve the strain on their time-strapped benefits team, make benefits information available to employees 24/7, and save their team big bucks.

The Outcome

Loyola's benefits duo saw a drop in employee confusion and the number of benefits-related questions they faced dropped by over half. The team has reclaimed 120-140 hours a year that were previously spent organizing and running benefits sessions every two weeks. In addition, the benefits team saved thousands by eliminating catering and printing costs.

“I really responded to ALEX's lightheartedness. He made it easier to understand my options—he made me laugh even though choosing benefits can be daunting and overwhelming.”

Employee, Loyola University Chicago

“Since there is no longer a need to repeat the same benefit information multiple times to various new hires, we now have an opportunity to focus on other daily tasks and projects.“

T. Love Benefits Specialist, Loyola University Chicago

“One of the greatest benefits is that ALEX offers employees the opportunity to learn about their benefits at a time that is most convenient for them.”

Julie Frechette Benefits Specialist, Loyola University Chicago