Let’s be honest: most AI chatbots are more hype than help.
They look cool. They talk big. But when an employee’s trying to figure out whether their vision plan covers contacts—or how to get reimbursed for therapy—it doesn’t matter how flashy your AI is. Employees need real answers, grounded in real documents, delivered in plain language.
That’s where Ask ALEX comes in.
Ask ALEX isn’t just another chatbot. It’s a 24/7, AI-powered benefits assistant that’s live in days, requires no integrations, and helps employees actually use the benefits you offer—starting on day one.
Let’s cut to it: What makes Ask ALEX different?
Fast, clear answers—anytime, anywhere.
When employees have a question, like what their copay is or how much their HSA covers, they don’t want to click through intranet pages, hunt through a giant PDF, or wait for HR to email them back. Ask ALEX is always on and always ready, whether it’s Tuesday at 2 PM or Sunday at 10 PM. It reads your uploaded documents, finds the right answer, and responds in plain, human language.
Real example: One employee needed to know how many months of contacts she could order without maxing out her vision benefit. She asked Ask ALEX. Got the answer. Made the purchase. No confusion, no waiting, no overspending, no HR ticket.
Discovery beyond health: benefits they didn’t know they had
A lot of AI tools stop at medical plans. Not Ask ALEX. Whether it’s pet insurance, tuition assistance, backup care, or your in-house wellness challenge, Ask ALEX makes it easy for employees to uncover and understand all the benefits available to them. Not just the ones tied to a claims feed or provider directory.
Ask ALEX lets employees explain their situation—“I’m a new parent and I’m overwhelmed”—and then surfaces relevant programs they might not even know existed (or they forgot about). The goal isn’t just to answer one question. It’s to unlock all the value you’ve packed into your benefits package.
Trust built in: every answer links to the source
Every answer includes a link to the original document, and even the page it came from, so employees can verify the info themselves or read more if they want. It’s transparency without the chaos of handing someone a 47-page PDF and saying, “Good luck.”
Fully tailored to you, no engineering required
There’s no off-the-shelf benefits library here. Ask ALEX is built on whatever you upload: plan docs, flyers, FAQs, internal how-tos—even a Google Doc you typed up last night. If it’s a typed PDF, Ask ALEX can use it.
You decide what it knows. You decide what it doesn’t. No prompt-writing, rule-building, or engineering required.
Designed for real-world use, not theoretical futures
Some competitors are promising ultra-personalized AI…eventually. (Think: a chatbot cost comparing and booking an appointment for your employees). But those tools often require census data, complex integrations, and months of configuration, or flat out don’t exist yet.
Ask ALEX is live today. It’s helping real employees make real decisions right now. And it’s simple enough that HR doesn’t have to lift a finger once it’s set up.
(And yes, we have plans to evolve it further—smarter, more personalized, more proactive. But we’re not waiting around to make a difference.)
A companion to your decision support, not a replacement
Ask ALEX isn’t here to replace the decision support tools your employees rely on during open enrollment. It’s here to work alongside them. While tools like ALEX help employees choose the right plans, Ask ALEX helps them make the most of those choices all year long. It’s the perfect complement—not competition.
The bottom line: You’ve built an incredible benefits package. Ask ALEX helps people use it.
Some tools claim to offer AI-powered support—but they’re either too narrow (like health-only tools that skip over caregiving and lifestyle benefits), or too complex (hello, six-month implementation). Ask ALEX is different: it’s wide-reaching, instantly usable, and built to support all the benefits you’ve worked so hard to provide.
Your employees don’t need another login. They don’t need another tool to learn. They need someone, or something, that can meet them in Slack, Teams, or your intranet and say, “Yep, here’s how that benefit works and here’s where to go next.”
Ask ALEX makes benefits clear, accessible and, finally, useful.
Because when employees understand their benefits, they use them more. And when they use them more, everybody wins.
