1,900 benefits-eligible employees
PPO, POS, HDHP with HSA (new)
The Problem

Montgomery College was making big changes to their benefits. They were going to eliminate a PPO plan for future hires, change the college’s Point-of-service plan, and roll out a new High-deductible Health Plan with a Health Savings Account. They had to communicate all these changes in an easy way that highlighted the value of the new options, but in the past they’d struggled to arrange in-person sessions that worked with every employee’s class schedule.

The Plan

Montgomery College brought in ALEX to explain the changes and highlight the tax savings of the Health Savings Account. ALEX explained it all in simple, plainspoken English, and calculated how much each health plan might cost the employee based on their estimated medical usage. And because ALEX was available online, around-the-clock, every member of Montgomery College’s diverse workforce could learn about their benefits when it suited their schedule.

The Outcome

ALEX received a glowing report card from Montgomery college. 96% of surveyed users found the medical module to be helpful, and 95% said they found the tax savings module, where ALEX explained their new HSAs, to be helpful as well. “ALEX was just phenomenal,” said Karen Bass, Human Resources Manager. “He broke it down in an easy way and communicated the value to someone who might want to participate in that plan.”

“Before ALEX, a lot of the feedback we’d get about benefits communication from faculty included things like, ‘You always do things when I’m in class.’ We don’t have that problem any longer. ALEX is available 24/7.”

Karen Bass Human Resources Manager, Montgomery College

“Delightful and informative. Made much more sense of the plan I’d chosen and why it works.”

Employee, Montgomery College
Read similar case studies