The Problem
Character.AI was scaling fast—130 employees across five states, each with its own complex paid family leave laws. Their People team was lean, and leave expertise was limited. When a newly transitioned People Ops team member suddenly inherited leave management, the cracks showed quickly.
Without the right tools, every case meant juggling spreadsheets, guesswork, and one-off conversations. The result? Overpayments, confusion, and messy clawbacks. Character.AI needed to:
- Stop errors and payroll headaches
- Give employees a smoother, clearer experience
- Simplify the process for a team with no formal leave background
The Plan
Character.AI implemented Leave Management powered by Aidora to replace guesswork with a clear, reliable process. The platform delivered:
- Centralized task lists and workflows to keep everything organized
- Step-by-step guidance that even first-time admins could follow with confidence
- Seamless pay coordination and state benefit conversion to prevent errors
- Employee-facing timelines that built trust and eliminated confusion
No training manual. No law degree. Just a platform that walked the team through every step—compliance included.
The Outcome
With Leave Management powered by Aidora, Character.AI turned a manual, error-prone process into a streamlined system:
20+ hours → less than 2 hours
0
0
For HR, that meant less time buried in spreadsheets and more time to focus on growth. For employees, it meant a transparent, supportive process they could trust.
