How Character.AI Cut Leave Admin Time by 90%
The Problem Character.AI was scaling fast—130 employees across five states, each with its own complex paid family leave laws. Their People team was lean, and leave expertise was limited. When a newly transitioned People Ops team member suddenly inherited leave management, the cracks showed quickly. Without the right tools, every case meant juggling spreadsheets, guesswork, […]
How Barkbus Cut Leave Management Time by 50%
The Problem Barkbus had just rolled off a PEO. Suddenly, all that leave compliance and documentation? On them. With fewer than 100 employees in three states—and plans to double headcount within a year—the team knew spreadsheets and patched together processes wouldn’t cut it. Their People Ops Manager, Courtney, tried to stretch the PEO’s old workflows, […]
Benefits tech built for paperwork won’t survive an AI world
Okay, hot take: benefits tech is broken. We’ve talked to HR leaders. They say their benefits platform is clunky, confusing, and hard to use. More than half of employees don’t understand the benefits they pick. And brokers? They’re left holding the bag, cleaning up messes left by software designed to streamline compliance documentation, not support […]
More Than Plan Design: Providing Clarity, Stability, and Confidence This Open Enrollment
On-Demand Webinar Today’s employees aren’t lacking options; they’re overwhelmed by noise. And they want to understand what their benefits mean, how much they’ll cost, and why they matter. For benefits advisors, that means your employer clients are looking to you for more than quotes—they’re seeking guidance, education, and a partner who can help them meet […]
ALEX for HR Teams: Fewer questions, more confidence, real clarity
Discover how ALEX helps HR teams simplify benefits communication, reduce questions, and boost employee confidence. By guiding employees through their benefits choices using real data and personalized insights, ALEX supports better decisions year-round, from open enrollment to in-the-moment life events.
ALEX for Brokers: Deliver clarity, confidence, and better benefits
Offer your clients more than just a great benefits package. ALEX helps brokers offer year-round value through personalized, data-driven guidance that improves employee decisions and reduces HR’s workload.
Scaling Smarter: How a Regional Auto Services Company Modernized Benefits for a Rapidly Growing Workforce
The Problem After a period of rapid acquisition, a regional auto services company faced a new challenge: delivering consistent, scalable benefits support to a growing number of employees across more than 50 locations. Their existing one-on-one enrollment model—powered by a small HR team and an enrollment firm—was no longer sustainable. Scheduling bottlenecks and overwhelmed resources […]
Guidance for every chapter: How ALEX supports your people through life’s big moments
Whether you’re a long-time ALEX fan or a new friend, you know that benefits are as complex as the people who use them. From onboarding to major life changes to planning for retirement, your employees face decisions that impact their health, finances, and families year-round. ALEX is built to meet your people at every stage […]
Ask ALEX: The AI Chat Assistant That Makes Benefits Make Sense
Let’s be honest: most AI chatbots are more hype than help. They look cool. They talk big. But when an employee’s trying to figure out whether their vision plan covers contacts—or how to get reimbursed for therapy—it doesn’t matter how flashy your AI is. Employees need real answers, grounded in real documents, delivered in plain […]
How Benefits Communication Software Drives Engagement All Year Long
Published on 7/9/25 · Updated 7/14/25 Today’s workforce expects clarity, personalization, and support that goes beyond sporadic communications outside of open enrollment. When benefits feel like a black box, employees either guess, disengage, or turn to HR for answers. It’s time for a smarter approach—one that supports employees year-round. Benefits communication software helps them understand […]
What HR Leaders Need to Know About LOA Pay
Published on 7/8/22 · Updated 7/9/25 LOA Pay: What It Means—and Why It’s So Hard to Get Right Managing leave of absence (LOA) pay shouldn’t feel like solving a puzzle with missing pieces. But for HR teams, it often does. Between federal and state laws, internal policies, benefit coordination, and communication gaps, figuring out how […]
The Future of Benefits Isn’t More Choice—It’s Confidence
Every year, employers invest time and energy into building the right benefits package. But that’s only half the battle. The bigger challenge? Helping employees make confident, informed choices—without second-guessing or guesswork. For too long, benefits decisions have been treated as a numbers game—plug in the data, run the calculation, and hope for the best. But […]