Our little video series is growing up so fast! Today we decided to give it a name–The Communications Breakdown. In this week’s installment, we walk through how to untangle complicated log-in and usage instructions for benefits portals (or really an website employees might have to visit that they don’t go to all the time).

Do you want to know why Justyn hates bullet points so much? Check out Number One with a Bullet, the very first video in the Communications Breakdown series.