Allianz Global Systems Loves ALEX: A New Case Study!

Mark Rader Industry Insights

Allianz ALEX case studyBefore she got ALEX for her company, Laura Moore, head of HR at Allianz Global Systems, an insurance company, had to hold 12 benefits meetings during open enrollment if she wanted to reach her workforce.

Why?

Well, eighty percent of her 700 EE’s worked in the call center at all hours of the day, which made multiple meetings necessary. Plus, what made this even trickier was that when she did schedule meetings, it was often really hard to pull employees off the phones, even for a few minutes, they were so busy.

So…how did things change for the better after ALEX came to town? Read this brief case study to find out!


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