Case Study | Allianz

Allianz Global Assistance and the Hunt for HR Relief

INDUSTRY:

Insurance

WORKFORCE:

700 benefits-eligible employees

PLAN TYPES:

HDHP, HMO

Thanks to ALEX:

  • 12 Open Enrollment informational meetings eliminated
  • 739 unique ALEX visits for 700 employees

The Problem:

With no easy way to coordinate the schedules of all associates at the 24/7 call center, Allianz’s one-person benefits team had to hold 12 meetings during the two weeks of open enrollment every year.

The Plan:

Allianz enlisted ALEX to help ease OE meeting madness. Associates had access to all the benefits help and information they needed -including 800+ resources available on ALEX Central- on their own time.

The Outcome:

ALEX’s approach to benefits education boosted Allianz associates’ participation rate to 100%. Plus, the dozen time-consuming OE meetings were replaced with just two simple Q&A sessions, saving time for everyone.

“We’re primarily an operations company, and 80% of our employees work in a call center. It’s very hard to schedule associates off the phones so they can come to open enrollment meetings.”

Laura Moore

Health and Wellness Specialist, Allianz Global Assistance

“This explained everything very well. Before ALEX, I never felt like I actually understood the coverage or options.”

Employee, Allianz Global Assistance

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