Customer Success pros should be experts first; remarkable likeability comes second

Through a self-described “wacky, weird path” to customer success, Helen Calvin has become an absolute leader in the profession. Currently the SVP of Customer Success at Jellyvision, she has used her unique background to create a non-traditional approach to hiring, building and scaling her team. In this 30-minute Synap podcast episode, she describes her process for building an effective CS team.

Customer Success pros should be experts first; remarkable likeability comes second

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